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Application/IT Support Engineer
Keep applications dependable for users through monitoring, incident resolution, troubleshooting, and coordinated maintenance.
Senior level
The role in detail.
The responsibilities and experience below show how this role contributes to DataU’s work.
Areas this role touches
Application support, Incident response, Monitoring, and User assistance
Senior level
6+ years experience
Lead complex incident resolution and improve support practices across applications.
What you will do
- Monitor applications and respond to incidents and user-reported issues.
- Investigate faults, document findings, and coordinate fixes with technical teams.
- Support planned maintenance and help users work through application problems.
- Coordinate high-impact incidents and follow through on root-cause fixes.
- Set monitoring, escalation, and maintenance practices for reliable support.
What you will bring
- Experience supporting production applications and communicating clearly with users.
- Ability to troubleshoot across application and infrastructure boundaries.
- Experience leading application support and resolving complex production incidents.
Useful experience
- Experience improving incident records, monitoring, or support processes.
Apply for this role.
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